FAQ

• Frequently Asked Questions (FAQ)

🕯️ What products do you offer?

We offer a variety of handmade and eco-conscious products including:

• Candle crafted in small batches

• Eco-friendly apparel

• Seasonal accessories including summer clothing and lifestyle items

• Laminated vinyl stickers (durable & water-resistant, but not eco-friendly)

Our goal is to provide cozy, fun, and sustainable goods you’ll love using every day!

🚚 Do you offer free shipping?

Yes! All orders ship free within the U.S. — no code needed.
📦 Sorry, we don't ship internationally at the moment.

💳 What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, and other secure checkout options depending on the platform you're shopping from (Shopify or Etsy).

📦 How long will it take to get my order?

We Ship in 1–3 business days.

🌿 Are your products eco-friendly?

Yes! Many of our items are made with sustainability in mind — from soy wax melts to eco-conscious room spray and lip balm we try to stay to eco friendly packaging. We aim to be kind to the earth while keeping things cute and cozy.

🔁 Do you accept returns or exchanges?

Due to the nature of our products we do not accept returns or exchanges. But if there’s an issue with your order, please reach out within 3 days of delivery and we’ll help make it right.

✨ Where can I find you online?

You can shop with us on:

 Etsy: @hellosweetandgentle Ebay: @hellosweetandgentle And don’t forget to follow us on Instagram @hellosweetandgentle and Facebook Hello Sweet & Gentle for new drops, sneak peeks, and seasonal sales!